Shipping
How soon will my order be mailed out?
Purchases will ship within 3 business days, and we strive to ship within 24 hours. We think that if we have your money we should give you your goodies!
Which mailing address is used for shipping?
We print shipping labels from PayPal, not from our shopping cart system. Your order will ship your to your PayPal ship-to address as it is provided by PayPal; it is your responsibility to be sure it is current and correct.
Do you ship outside the US, and how much will it cost?
Yes, we ship worldwide! You will see the shipping options in the cart at checkout. The way to figure it out is to put the items in your cart, and then when you look at the cart, below the total there will be a link that says calculate shipping. It will give the shipping cost.
Returns
If you are uncertain whether our products will work for you, please consider ordering just one item. While we love large orders, first and foremost we want you to be happy.
What if I have a problem with my order?
Our Guarantee: Fishnoodle Industries LLC does not want to sell anything less than a quality, well-made product. Every item is guaranteed for the first 45 days after the shipping date, so long as the care instructions have been followed. If there is a problem, the item will be repaired or replaced at the discretion of Fishnoodle Industries LLC.
Can I return it?
Diapers & Covers: The original purchaser may return any diaper or cover in unused, unwashed condition, to be mailed back within 10 days of receipt by the customer (as shown by USPS delivery confirmation). Snaps must be fastened closed. Open snaps damage fabric in transit and will void the return refund. Send the package to: Fishnoodle Industries LLC, 2874 Foxfire Dr, Saint Louis MO 63129. The item must be received by Fishnoodle Industries LLC in new, unwashed condition.
Diaper sewing supplies: These are generally cut to order and cannot be returned unless defective.
What is your shipping policy for returns and exchanges?
The customer is responsible for return shipping. In the case of an exchange, it is simpler to do a new transaction for the new item. We do not cover returns and exchanges because we try to keep our prices, including shipping charges, as low as possible. We would have to mark up our products or add a handling fee to fund a "free" returns service.
Taxes
Do you charge sales tax?
There are no sales taxes charged, except for residents of Missouri.
I live outside the US, will I be charged an import duty on my order?
Foreign country duties, if any, would be assessed by your home country. Usually our items are low value enough not to trigger duty.
Legal Stuff
Fishnoodle Industries LLC reserves the right to refuse any order.
Fishnoodle Industries LLC will not sell or disclose your personal information to any other business or individual. We respect your privacy.
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